This Privacy Policy is required as a part of General Data Protection Regulation (GDPR), it is necessary for us to inform you of the information we keep about you and your pet, how it is used and stored and to receive permission for specific information to be stored and used.

The following information is stored online only:

​- Any details you have given about yourself, such as your name, phone numbers, and e-mail address’.

- Any details you have given about your dog, such as, his/her name, age, breed, colour, gender etc.

- Any details of what I have done to your dog as part of the grooming process – blades, combs used, where I have scissored, nails trimmed, date of the visits etc.

- Any traits/likes or dislikes of your dog, such as, sensitive feet etc.
- Your dog's temperament within the salon – good, nervous, hard, tendency to bite etc.

- Any medical problems that either, you make me aware of, or that I find as part of the grooming process, such as (lumps, bumps, warts, heart murmur etc.)

Your name, dogs name, your address, and contact numbers are entered into the form to enable me to contact you about appointments, to advise when your dog is ready, send cards, in case of emergency, etc.

Your name and contact number along with your dog's name are also stored on my mobile phone, again to enable me to contact you for the above reasons. No other details are held on my mobile phone about you and my mobile phone is kept safe and secured by the available security settings on the device.

You can also ask to view your details at any time. If you move away from the area, you are welcome to take a copy of your details with you to give it to your new groomer or you can request to be removed from the system.

Any non-returning customers will be removed within 3 years of non-attendance to the salon.

You might choose to provide your contact details if you send a message over WhatsApp, Facebook or Instagram.

I may use your personal information in the following way:

to respond to enquiries made by yourself
to send appointment reminders via email and text message
- to send vouchers and promotions
- to ask you for reviewing us
- for market research purpose
- for record keeping purpose
- to deal with enquiries and complaints
- to contact you in connection with your appointment, dog collection or drop off, cancellations or rescheduling
- Occasionally pictures of your dog may be taken, both before and after, as well as sometimes during the groom, these are for business purposes, mainly social media and on our business pages. Any images taken will remain the copyright of Dots & Bobs Dog Grooming.

Consent for photos to be taken is to be accepted or declined on the system.

​I use Facebook, Instagram and WhatsApp as social media platforms.

Dots & Bobs Dog Grooming DOES NOT share any customer data or information with any third parties for marketing purposes.

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Terms and Conditions, Matting and Teeth Cleaning Policies will be provided upon booking.